Return Policy

At Mahtob.com, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it under the following conditions:

1. Return Period

• You can return items within 30 days of receiving your order.
• The item must be unused, in its original condition, and in the original packaging.

2. Return Process

• To initiate a return, please contact us at info@mahtob.com with your order number and reason for return.
• We will provide you with further instructions and the return address.
• You are responsible for return shipping costs unless the item is defective or incorrect.

3. Refunds

• Once we receive and inspect your return, we will notify you.
• If approved, the refund will be processed to your original payment method within 7-10 business days.
• Shipping costs are non-refundable unless the return is due to our error.

4. Exchanges

• We only replace items if they are defective or damaged. If you need an exchange, please contact us at info@mahtob.com.

5. Non-Returnable Items

Certain items cannot be returned, including:

• Gift cards
• Personalized or custom-made items
• Items marked as "Final Sale"

6. Contact Us

If you have any questions about our return policy, feel free to contact us:
📧 Email: info@mahtob.com
📞 Phone: +49 1728012745

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